Not satisfied with your order? Please email us at firstname.lastname@example.org with any return claims. We do not accept exchanges.
Non-defective items may be returned in original, unopened condition within 30 days of receipt for a refund of the purchase price of the item. The buyer is responsible for return shipping costs.
Due to safety concerns, requests to return opened or used harnesses will not be accepted. You are responsible for ensuring that the harness is the correct size prior to purchase.
When you receive your shipment, please inspect the packaging carefully and note with the delivery driver any damage at this time. If possible, take pictures and send them to us - we will assist you in replacing your order. Please note: the customer must notify us of damaged and/or missing items within three business days of receipt.
Please allow 7-10 business days for returns to be inspected and credited once received. In some instances, restocking fees may apply.
The customer is responsible for return freight and will not be refunded original outgoing freight charges (unless item is defective or damaged during original outgoing shipment).
As always, customer satisfaction is our first priority - please contact us with any questions.
We reserve the right to cancel orders for any reason. All cancellations will be refunded in full.
Fall Protection Depot does not share any customer data or information outside of the company except when necessary: to ship products to you, and to complete credit card transactions.
Email addresses are protected and not shared with any outside agency.